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fwiw, we've had less than a great time with Zenefits, whereas with Zenpayroll, we've been amazed at how good they were. They helped get through some tricky payroll business, and were always quick to make sure everything was in order.

I'm happy to pay the money and get the faster response times, better website, and stronger relationship with ZP (errr Gusto).

We'll probably move off of Zenefits entirely soon.




I would like to see the hold times for Zenefits decrease. The customer service, once getting somebody on the line, is very good. But to be fair, I also have hold times for Gusto, too. I had to put in a call-back number today.


Good feedback; I wonder (operationally) which is trickier to switch (payroll or benefits provider).


with benefits, it's like a one-pager. you sign an authorization form and they take it to the med provider who then recognizes the switch. it's like a one day thing.


Where are you thinking about moving to?


Gusto




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