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Nearly all of these contracts with Comcast or similar companies will have a postal address you can write to and cancel. Even if they provide no cancellation postal address, look up their 'Agent for service of process', this is always listed somewhere. I never call to cancel, this is a waste of time and not necessary.

I've done this repeatedly (use certified mail, or recorded delivery, the term varies by country) and it's dead easy. I have cancelled service with no early termination fees at both Sprint and Verizon, and kept my subsidized phone while continuing on month-to-month service when they raised fees - a 'materially averse' change - always read the fine print. Same thing with AT&T dial-up back in the day.

This service looks interesting but really there is no easier way than sending a proper business letter and keeping proof of delivery. Only once did a company dispute receiving my letter and I emailed a scanned copy of the proof of delivery and that was it.

It sometimes helps to remind the company that falsely reporting a bad debt onto your credit record carries huge fines and you will definitely be checking to make sure they don't 'accidentally' forget or lose your paperwork, and that you have complete documentation and are prepared to defend. Be polite but do be firm, too.




You absolutely can send a letter, that's actually what we're doing behind the scenes for you! We're hoping to eventually integrate things like having a task rabbit pick up your equipment and drop it off at the local Comcast to make the experience even more seamless.

Cheers!


Haha beautiful, I was just typing this same idea in my other reply. Good luck, you are saving people lots of hassle for a low price and I hope you do well.


Seems like this business has a lot of room for liability. In the most minor example, who pays if someone from Task Rabbit tosses the equipment in the garbage?


$5 seems worth it considering the amount of time it takes to find the address and then go to post office to get a certified letter.


Yes, time is money isn't it? Like anything else it's easier the more often you do it. I have a template letter I adapt, and I use the automated kiosk at the post office to send. Do it when you are out running errands and it doesn't add up to much time really.

I can say that if I were running a $5 'let us cancel for you' deal I'd damn sure be doing it all by letter though. No way I'd pay to have a bunch of employees sitting on hold with Comcast when I could crank out form letters and mail them in big batches. Possibly easy money if you have enough clients to scale it.


Would you be willing to share your cancellation letter template?

It would be great to have a repository for such templates on GitHub with variants for different companies. Maybe as Jinja2 files so filling in the sender's name, address, etc. would be easy.


I don't mind sharing but there are so many examples online for anyone searching 'cancellation letter template' I don't see the need. It's a completely standard business letter that you keep very short and to the point. Include your account numbers and do not bother with providing a reason unless you are exercising your 'get out free' option for a rate hike on a term contract. The shorter the better. Read the contract from the service provider and have a copy of your most recent bill to refer to for account details, and make sure the reader has enough info to process your request properly.

Note that this works best for small-time stuff like broadband or mobile phone plans, if you have a lot riding on it you are better off talking to a lawyer and paying for an hour or two of their time.

Sample text,remember to keep it very short and to the point:

<your address>

<their address>

<date>

Notice Of Cancellation Of Service (or alternate subject line, use bold print this line only)

Dear Sir or Madam, (or preferably a name if known)

I am writing to cancel service under account number <?12345?> in my name at the above address effective <insert date>.

(optional paragraph) I will return your equipment to your office on the same date and obtain proof of delivery.

(optional paragraph) I reject your rate increase of <insert specific detail here>. You forfeit the Early Termination Fee due to the following materially averse change to our previous agreement: <insert reason here> (It CANNOT be a sales tax increase or anything outside their control but can definitely be an increase in any silly and vague 'regulatory' fees, etc. A classic example is an increase in SMS fees from 5¢ to 10¢, regardless of whether you actually went over your allowance and paid an overage yet. They may offer to waive this but you are not obliged to accept - they chose to alter the deal and they broke their contract, not you)>

Sincerely,

<name & signature>


Or LaTeX templates.


This is amazing advice and exactly the sort of thing I would forget when I need it. What I need is a guy like you on the payroll to handle crap like this for me. Who is going to remember this website (OP) when time comes to cancel. What you need is a service that is proactive and just handles stuff like this in the background


How did you happen to avoid the termination fees? What was in this letter?





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