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Well, except that, like most enterprise software customers, these customers pay Oracle huge sums of money in the form of support contracts specifically so they could have access to an engineering team. I could understand the argument if this wasn't the case, but a big part of enterprise agreements is this very thing, so I'm not very sympathetic to the argument that such a support ticket, which these companies paid a lot of money for, essentially is treated like a second class citizen because of the way the company decided to do security testing. If this support agreement weren't in place? Sure. I could easily see this argument.



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