(Btw, I wouldn't say a U.S. liberal will automatically sit on the right of the European discourse, today. Traditional socialism has virtually disappeared as a political choice in Europe as well, so really there is very little disagreement today between a U.S. liberal and a European with mainstream social-democratic sensibilities -- except maybe on foreign policy.)
I know that some Mozilla supporters will justify that huge difference by saying, "but unhappy people will always complain and happy people won't say anything", but I don't think that's necessarily the case. Here we have Mozilla's own stats saying that a lot of their users are extremely unhappy with Firefox.
Clearly something is very wrong for the disapproval rating to be so high, and the satisfaction rating to be so low. In other situations, such a high disapproval rating would be met with extreme concern, immediate retrospection, and panic.
Even in the case of US presidents, where people don't have an immediate alternative like they do with web browsers, and where people's emotions run rampant, it's very rare to see an approval rating under 40%. The very worst approval ratings still are around 25%.
So something is seriously wrong for Mozilla's products to consistently have an approval rating of only 10%, or even 20% if we're being generous.
Firefox for Android is a fundamentally different beast from the browser on Windows/Linux/MacOS. I am quite happy with the desktop version, yet I find the mobile experience quite underwhelming.
If you limit the selection by platform, on Android it will even show "100% sad, 0% happy" -- Mozilla has some work to do there. On Windows 7 you get "81% sad, 19% happy". Still bad, I agree, but don't just dismiss the inherent bias of a feedback system. And compare them to the stats for competitors, too.
"I accidentally installed a prank addon/script (can't remember the name or which one, though it did come with a clear warning). Now my Facebook comments are garbled (scrambles text (makes it worse when I use punctuation-multiplies it). Please use and add some malware cleaner in some future update to get rid of this nasty prank script/addon. I use Stylish addon and I'm guessing I got it from this! Makes using Facebook defunct and troublesome!"
Mozilla Heartbeat is constantly asking for ratings from a random sample of Firefox users.
The Heartbeat rating for Firefox Desktop is currently about 4.3/5- or 86%.
P.s. Despite the amount of negative feedback in Input, the portion of feedback which is positive is about twice what it was in May.
Input is anything but representative, it's not meant to be. It's there to catch things as early as possible.
I've been reading Mozilla's bug system for 17 years and the bug numbers keep going up. That can't be a good sign.</sarcasm>