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The Way I Work: Jason Fried of 37Signals (inc.com)
172 points by phatboyslim 99 days ago | 136 comments


17 points by dschobel 98 days ago | link

I don't read fiction. I find it a waste of time. There are so many amazing things that are real; I don't need to spend any time on a made-up story.

Pretty strange comment to come from a creative type, no?

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24 points by jasonfried 98 days ago | link

I don't think it's strange that I don't read fiction. I've met plenty of other "creative" people who don't read fiction either. Nothing against other people reading fiction, I'm just not interested in it.

I watch movies and I'll watch TV shows, but if I'm going to spend dozens and dozens of hours reading, I'd rather read about something that's real. There's plenty of creativity in the real world. More than I'd ever be able to discover in 100 lifetimes.

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11 points by ivankirigin 98 days ago | link

Check out this story: "How Nonsense Sharpens the Intellect" http://www.nytimes.com/2009/10/06/health/06mind.html?_r=2...

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9 points by caffeine 98 days ago | link

I watch movies and I'll watch TV shows ... There's plenty of creativity in the real world

You realize that movies and TV shows most certainly do not constitute the "real world"?

Nobody says you have to read fiction. But it's really a shame to take the weaker forms of escapism the world has to offer you rather than the deeper, ecstatic ones, just because the latter are in book form.

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3 points by run4yourlives 98 days ago | link

I don't think he's taking "weaker" forms of escapism as he's taking shorter ones.

I still find his stance different as a lover of fiction, but I can't argue that a good book isn't also very time consuming, and if you allow that your time is precious, there are probably better uses for it.

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2 points by caffeine 98 days ago | link

I think TV shows and movies are weaker. Movies can't do what books can do because you don't create them in your mind as you consume them (or at least not in the same way).

But I can see why for some people, the basic realism of film might take them even further than a book and their own imagination. My original post sounded a bit more judgmental than intended.

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1 point by petercooper 97 days ago | link

I share your viewpoint. Like Fried, I don't read fiction novels either but.. I do read short stories from time to time. Especially J G Ballard.

It's all about the time issue for me. I read lots of long novels as a teen but it's either do that or actually do some work nowadays.

As an aside, the death of the short story as a significant literary force is worth mourning here too..

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1 point by buugs 98 days ago | link

He is most definitely not speaking like TV and movies are the real world as your quote seems to make out. I also tend to stay away from fiction other than the occasional short story and find that autobiographies and other forms of non-fiction offer a nice creative boost in their writing.

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7 points by kingkawn 98 days ago | link

Some fiction is realer than reality.

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5 points by bradlane 98 days ago | link

"The difference between fiction and reality?? Fiction has to make sense." --Tom Clancy

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2 points by gord 98 days ago | link

Thats kind of the definition of good fiction [or good art, even highly abstract art]...

eg. Neal Stephensons Young ladies illustrated primer or Cryptonomicon strike me that way - they make you think even more about what is real.

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5 points by antonovka 98 days ago | link

I will come out and say it: categorically dismissing fictional books as "not real" (and therefor uninteresting) is both strange and stupid.

Fiction can be as real as the author wishes to make it, as an endeavor to elucidate their ideas and insights regarding the 'real world' through the telling of a story. I'd never be so audacious as to state "I hate non-fiction, there's very little to learn from boorish, presumptuous, and poorly considered interpretations of the author's reality"

This sort of navel-gazing article is uninteresting and of questionable real-world value, reminiscent of breathless puff pieces on the (soon to be forgotten) luminaries of .com technology that were so popular in the mid to late 1990s.

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2 points by fnid 98 days ago | link

It's not real. At best it is anecdotal. It's a story. It's imagination. It's entertainment. It's a very expensive form of entertainment when you value your time.

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7 points by antonovka 98 days ago | link

It's not real. At best it is anecdotal. It's a story. It's imagination. It's entertainment.

Why are ideas presented in the form of non-fiction any more "real" than ideas presented in the form of fiction?

Even the most literal non-fiction remains an expression of the author's opinion and ideas.

It's a very expensive form of entertainment when you value your time.

I find what I learn from well-chosen fiction and non-fiction to be equally valuable, and I value my time quite a bit.

I also would be very surprised that anyone who has time to comment here doesn't have time to read a fiction (or non-fiction) book.

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2 points by fnid 98 days ago | link

It's not about having the time or not, it's about what you choose to read when you do have the time.

The difference is that when you read fiction, you are in a world, a physical land that is entirely constructed by the mind of the author. The characters aren't bound by the same laws of physics that you and I are. When characters make decisions, the other characters react in the way the author wants, but real people may not react that way.

With nonfiction, there are rules. With fiction, there are no rules. In fact, you don't know what the rules are when you read fiction.

You know that quote about those who don't read history are doomed to repeat it? Well, there is a lot of history to read.

They're two different universes. One, fiction, is framed in a universe where we don't exist. The other, nonfiction, is in the same universe we all share here. In fiction, what goes up may not come down. If you shape your life or make decisions based on fictional ideas, they don't always apply in the real world. Sometimes they may, but mostly they do not.

Yes, you are right, lots of insights can be gained from fiction. I learned a lot reading slaughterhouse five. It's fiction, but it's also pretty real in a way. I learned a lot from 1984. I learn a lot from science fiction.

But there are is also a lot to learn and a lot of insights to be gained from nonfiction as well. Truth is stranger than fiction.

Think of it this way. If you only read fiction for the rest of your life, could you program a computer? Could you build a house? Could you understand quantum mechanics or any myriad other practical skills? Probably not.

This of course is my opinion, but if I had to choose between a future life of only fiction reading or a future life of only nonfiction reading, I would choose nonfiction. I think nonfiction is a better learning tool and a greater benefit to my life than fiction, because through nonfiction, I can learn facts that I can't learn through fiction. It's actually difficult and confusing sometimes to decipher truth from fiction.

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4 points by antonovka 98 days ago | link

Think of it this way. If you only read fiction for the rest of your life, could you program a computer? Could you build a house? Could you understand quantum mechanics or any myriad other practical skills? Probably not.

My practical skills are only useful in their relation to my human condition, both of which warrant exploration.

This of course is my opinion, but if I had to choose between a future life of only fiction reading or a future life of only nonfiction reading, I would choose nonfiction.

Fortunately for all of us, that choice is entirely unnecessary, and I've no problem suggesting that anyone who actually dismisses either fiction or non-fiction is demonstrating a remarkable, frightening lack of insight.

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2 points by fnid 98 days ago | link

Do you believe the human condition cannot be explored through nonfiction? Would you entertain the idea that perhaps it may be possible to explore the human condition deeper and more profoundly through nonfiction than through fiction?

I think it's actually quite insightful to understand that.

Find me a fiction book more profoundly descriptive of the human condition than The Divided Self by RD Laing.

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2 points by antonovka 98 days ago | link

Do you believe the human condition cannot be explored through nonfiction?

No.

Would you entertain the idea that perhaps it may be possible to explore the human condition deeper and more profoundly through nonfiction than through fiction?

It's not a contest.

Find me a fiction book more profoundly descriptive of the human condition than The Divided Self by RD Laing.

You don't believe his book is an exploration of his own personal perspective on reality and meaning?

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1 point by fnid 98 days ago | link

I believe it is a contest, because we have a limited amount of time on earth. If you could do either A or B and you believe B is better, then why would you do A?

Of course The Divided Self is his exploration of the topic, but it's sold in the nonfiction section.

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2 points by antonovka 98 days ago | link

I believe it is a contest, because we have a limited amount of time on earth.

Well, you have enough time to comment here. Is this really a better exploration of the human condition (or whatever it is you want to achieve through reading) than non-fiction books?

If you could do either A or B and you believe B is better, then why would you do A?

In reality, fiction and non-fiction are not mutually exclusive unless you're obtuse enough to make them so. They're not even clearly distinct in their value or purpose.

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2 points by fnid 98 days ago | link

Using language like "obtuse" isn't really conducive to conversation. They are different. Yes, there can be facts in a fiction book and fiction in a nonfiction book, but they are categorized differently. Humans need groups to put things in and we put books into groups based on fact and based on imagination.

I'm actually doing about 5 things right now. Playing a poker tournament, chatting with my wife, commenting here, watching an animal documentary on tv, and designing a new feature for my web application.

If I was reading, I'd only be doing one thing.

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1 point by kingkawn 97 days ago | link

I'd be hard pressed to argue that our imagination does not change our reality.

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4 points by abalashov 98 days ago | link

I agree strongly with your stance on fiction, and am of a similar mind. I was surprised to see someone share it, especially a known "creative" personality, given the tight coupledness of fiction to the worldview and mass-cultural constellation of the technical profession.

Movies and TV shows are principally fiction, sure; I think the salient distinction that people who are prejudiced against "fiction" make is as to the realism and real-world viability of what is involved, i.e. the way that "historical fiction" might stand in contradistinction with Harry Potter-style "fantasy."

I, for instance, as an otherwise ardent nonfictionalist, enjoy Star Trek, but don't enjoy Harry Potter or Tolkien novels. Take that for what it's worth.

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4 points by axod 98 days ago | link

Do you not read fiction at all ever, or just not regularly?

I don't regularly read fiction, but I have about 3 novels that I've read in my lifetime that were absolutely spell binding, like the best movie * 1000. Never been absolutely tied to a book that you literally can't put it down until you finish it?

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5 points by jasonfried 98 days ago | link

I don't read fiction at all anymore. Used to, but I have limited time for reading these days so I choose to focus on non-fiction. That's what I find the most stimulating and interesting.

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2 points by jrockway 98 days ago | link

You don't really get to see into the author's mind when you are reading non-fiction; it's all about the facts. With fiction, the author's creativity is not restrained by actual happenings. (Books like "1984" are worth reading, even if they are not a factual account of events that took place in 1984.)

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12 points by jshen 98 days ago | link

"You don't really get to see into the author's mind when you are reading non-fiction; it's all about the facts."

This is very wrong.

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2 points by jrockway 98 days ago | link

I should have qualified that with "as deeply".

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1 point by jshen 97 days ago | link

which is still wrong. If we use your example of Orwell, "homage to catalonia" may be a more deep insight into his mind than 1984.

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3 points by tptacek 98 days ago | link

So you can't tell the difference between how David Foster Wallace, William Langeweische, and Steven Levitt see the world by reading what they write? Or the difference between a conservative-leaning historian and a liberal historian? Come on.

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2 points by Psyonic 98 days ago | link

You realize that DFW was primarily a fiction writer, yes? Sure we all like A Supposedly Fun Thing I'd Never Do Again, but Infinite Jest was his Magnum Opus, and was fiction.

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2 points by tptacek 98 days ago | link

What's your point?

Without getting into the Latrodectus Mactans Productions quiz to prove our geek/hipster DFW cred: I just picked three writers of nonfiction with both very different prose styles and very different worldviews, and I don't think you'd disagree with my point.

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1 point by asnyder 98 days ago | link

Sometimes you can get a good piece of non-fiction that's done very well. For instance, I recently read Newton and the Counterfeiter and found it excellent. In this case fact was far more interesting than any fictional account could've been. Furthermore, I was personally more interested in the outcome since the events actually happened. I get an interesting story, and learn history at the same time. Personally I couldn't ask for more.

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1 point by petercooper 97 days ago | link

Ditto. Except I do occasionally read some good short stories - particularly J G Ballard's. You can get some really mind-bending stuff in < 20 pages from the right authors. It's a shame the format isn't more popular. You can pick up insights and feelings that non-fiction rarely delivers.

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2 points by tome 98 days ago | link

Can you share what they are please?

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1 point by alnayyir 98 days ago | link

I love that on hackerne.ws the poster/creator of the content you're discussing is far more likely to respond to what you're saying.

I've been a programmer (professionally) for 3-4 years now, been coding far longer than that and was wondering what your feelings were regarding CompSci degrees and the necessity (or not) of them.

Also, have you considered separating the "less is less" product and then creating the more "enterprisey" product as a separate entity and allowing your customers to upgrade within your product range instead of having in and out customer numbers?

I mention this as I think of companies that exercise pretty vigorous product differentiation (Microsoft's OEM versus Corporate licensing, Apple-anything) and your comment regarding not wanting to make your flagship product intimidating to new customers.

Just wondering what your thoughts were on those two questions, thanks.

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10 points by jrockway 98 days ago | link

Odd that he watches fictional TV shows.

Anyway, I think many "geeks" forget that you can read fiction for more than just the stories. The writing is usually more expressive, and reading that helps you become a better writer. That's why I read fiction, anyway. (OK, I like a good story, too.)

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3 points by tptacek 98 days ago | link

How is it "odd" that he watches House but doesn't read fiction? How many millions of people does that describe?

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12 points by jrockway 98 days ago | link

Why is watching fiction not a waste of time, but reading fiction a waste of time?

The real question is, however, why are we arguing about this?

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2 points by hellotoby 98 days ago | link

I read through this thread thinking the same thing (re: the arguing).

It was a fairly intimate article providing an insight into the habits and life of JF and I found it slightly disconcerting that people were so quick to criticise what seems to be a personal choice.

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2 points by gnaritas 98 days ago | link

You can digest a movie much faster than a novel, so it's easy to see why you'd avoid novels if your time was limited.

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2 points by jrockway 97 days ago | link

But a movie is significantly less content than a novel. If you read manga instead, the time invested would be about the same.

(And of course, neither are as intellectually stimulating as a well-written novel. Which is the point of reading them, for me anyway.)

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3 points by dschobel 98 days ago | link

I think the peculiar bit is that he is conscientiously avoiding fiction rather than the practical fact of the matter that this is not an uncommon phenomenon as you rightly point out.

Maybe it's something about the online medium which is conducive to people making categorical statements or maybe that's just Jason's personality, but still I do find it odd.

Although I do agree with you that we've spent way too much time talking about it at this point...

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2 points by j_b_f 98 days ago | link

I think it's a cost/benefit thing. You can probably watch a whole season of House in the time it takes to read one long book. I love fiction, but I certainly don't find his position hypocritical.

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2 points by jasonfried 98 days ago | link

Time is a big part of it, yes. I'm a slow reader too.

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4 points by mikepurvis 98 days ago | link

That surprises me too. When I've heard that remark in the past, it's always been from someone I could dismiss as being a silly snob.

What's the core of the argument? Is it that fiction is not intellectual enough? What about Milton, Shakespeare, and the profound insights they offer into the way people think? Is it not more interesting (and even persuasive) in that form than as a straight essay? What about science fiction, and the thought experiments it offers regarding our social and political systems?

What about films? Does Mr. Fried also ignore films that tell fictitious stories, or are they acceptable due to the reduced time requirement?

Yeah, I don't know. But it's surprising.

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8 points by tptacek 98 days ago | link

I'm pretty much the same way: fiction is just not usually interesting to me. That doesn't mean I'm reading tech manuals; it means I'd usually rather read history, essays, or something discursive on science than a story. And Shakespeare? Milton? Seriously?

There's fiction I do read (I took on Infinite Jest this summer, and I'm slowly reading Blood Meridian), but it takes effort to engage with it; nonfiction never does.

Just another perspective.

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5 points by anatoly 98 days ago | link

Yes, Shakespeare, Milton, Austen, Joyce, Kafka, seriously! Why the hell not? They're all incomparably more fascinating, stimulating, fun and mind-blowing than watching House, after all! (and I'm a fan of House).

I'm not trying to invalidate your perspective, but your rhetorical question suggests you really don't understand, beyond the point of your own preference, why people would read Shakespeare. That's incredibly bizarre to me.

My own perspective is that I'd rather lose a limb than swear off fiction for the rest of my life. I can't help feeling deeply sorry for people who can appreciate good literature but won't read it, for whatever reason - even if I understand how gratuitous and unwelcome this feeling may seem to them. It really is such an important part of what makes life worth living.

I'm honestly not aiming for hipster cred here (I haven't read Infinite Jest). Just another perspective.

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1 point by tptacek 98 days ago | link

Austen, Joyce, and Kafka I get. I think most people who read Shakespeare do so because they think they're supposed to, though. Seeing Shakespeare, different story.

There are a million things vying for our attention. We should invest it in things that we appreciate. There are also people who think fine wine is an important part of what makes life worth living, or marijuana, or Bach.

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2 points by abefortas 98 days ago | link

But Milton, you forgot Milton. I'm reading Paradise Lost. Maybe it is one of those things you're supposed to read, but it's genuinely really good. Like,

"to be weak is miserable doing or suffering: but of this be sure, to do aught good never will be our task, but ever to do ill our sole delight"

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1 point by nandemo 98 days ago | link

When I've heard that remark in the past, it's always been from someone I could dismiss as being a silly snob.

Snob? My first reaction is to dismiss them as philistines.

(Of course, I'm often wrong, and philistines are often smart people too...)

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3 points by alexjmann 98 days ago | link

Agreed that it's a strange comment. It was about the only thing I disagreed with in that piece.

Surprising too. I often find more inspiration from fiction than non-fiction. Plenty of fiction work has factual elements of science and technology behind them; they are just stylized into a story. Often, it makes the reading more interesting.

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7 points by tptacek 98 days ago | link

How do you "disagree" with how someone else chooses to live their life? He's not clubbing baby seals.

Sorry; I'm really not "sticking up for Jason Fried" guy, it's just funny how we all get into this rut where everything that's posted here is a subject for critique. I'm as bad as anyone else. But, seriously? How he chooses to spend his spare time?

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5 points by alexjmann 98 days ago | link

I should have been more clear. I was referring to the "waste of time" comment.

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3 points by geebee 98 days ago | link

I think the disagreement is with the notion that fiction is a "waste of time", not with how Jason chooses to spend his spare time.

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1 point by run4yourlives 98 days ago | link

Echo you here. That's the funniest thing I read in this whole thread.

It's as if Jason's reading habits have caused the OP to take a different view of whether Basecamp is the right/wrong solution to their own needs.

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1 point by bayareaguy 96 days ago | link

I would urge those who think fiction a waste of time to read Thomas Jefferson's letter[1] to Robert Skipwith. In particular: everything is useful which contributes to fix in the principles and practices of virtue.

1- http://www.sheilaomalley.com/archives/007403.html

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1 point by sgoraya 98 days ago | link

I do not find it strange at all - As I get older, I've been reading non-fiction almost exclusively. Not at all meaning to dismiss the value of fiction, but due to time constraints, I'd rather read practical non-fic. that I can apply towards my career (business/marketing, technical, psychology, bios, etc.).

On the flip side, one of my best buddies who has an extremely technical career path reads non-fic. almost exclusively, save for tech manuals.

To each, their very own. Especially when it comes to reading material, music and food.

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17 points by grinich 98 days ago | link

    Fatal error: Call to undefined function: query() 
    in /content/public_web_sites/www.inc.com/reflex
    /lib/dbi.class.php on line 152

Ouch. Here's a printer-friendly version with the full text.

http://www.inc.com/magazine/20091101/the-way-i-work-jason-fr...

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10 points by yan 98 days ago | link

How high-traffic web sites still not obfuscate these errors, or even allow them to happen in the first place, is far beyond me.

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9 points by jrockway 98 days ago | link

What difference does it make? People are used to weird errors, so it doesn't scare away "normal people" anymore than a fail whale would. People trying to break the code are not aided much by one filename and line number, either.

It's annoying to look at, and I wouldn't do it... but it doesn't really matter.

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7 points by btucker 98 days ago | link

For the most part I agree, but giving out full path names definitely can make exploiting other holes easier.

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3 points by nir 98 days ago | link

It's about craftsmanship. It might not cause any harm, but an error message like that in this type of site just shows you don't care for your craft.

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2 points by yan 98 days ago | link

It's just a show of a lack of professionalism. I view exposing low-level errors as akin to spelling mistakes, typos, poor photo work, and other symptoms that show the content producers just didn't take the extra step to differentiate from amateurs.

I hate to beat the cliche, but just one of the reasons I feel happy when using most of Apple's products: they just scream that even the details were very much thought about.

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4 points by wensing 98 days ago | link

Except the time my iPhone went into Chinese-language panic mode and started warning me that something completely arcane was happening and would only shut down after I took out the SIM.

PS: No, the phone has never been jailbroken.

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0 points by TrevorJ 98 days ago | link

I wasn't aware that you could even take out the SIM without some serious physical hackery to get the case open.

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4 points by philwelch 98 days ago | link

There's a removable SIM caddy at the top that can be popped open with a paperclip or a key included in the iPhone 3G packaging. It's the battery that can't be easily removed.

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1 point by TrevorJ 98 days ago | link

Oh, interesting, I did not know that. Thanks.

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2 points by throw_away 98 days ago | link

that's what the mystery key is inside the packaging. you put that through the hole on the top by the headphone jack and out pops the sim card.

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2 points by groby_b 98 days ago | link

Or just drop the iPhone from 4+ feet. Works every time for me ;)

(Not that I want to do it..)

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1 point by chrismear 98 days ago | link

With a decent error page, you can at least give ordinary people a link back to the home page.

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2 points by tibbon 98 days ago | link

We know he certainly doesn't work in PHP, and makes sites that scale a bit better :)

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5 points by laut 98 days ago | link

Not working in PHP doesn't automatically makes sites scale better. Yahoo!, Facebook and more use PHP.

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1 point by tibbon 97 days ago | link

Totally true. Two totally separate points I meant. He doesn't work in PHP and (unlike the site that this was originally posted on) he makes stable/scalable sites :)

No doubt, PHP is faster than Ruby in many instances.

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10 points by tptacek 98 days ago | link

I enjoy cooking, but I'm single, and I don't like to cook for myself. I go out often, but I don't like fancy dining experiences. I find people putting a napkin on my lap uncomfortable, and don't like worrying about using the wrong fork.

That's too bad, because very few fine dining places are about that stuffy service, use-the-right-fork nonsense anymore, and Chicago is an epicenter for creative new food. He should check out Moto, Schwa, or even Alinea; nobody is going to touch his lap.

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10 points by jasonfried 98 days ago | link

Yup, I've enjoyed some of the great new-wave fine dining places in Chicago and other cities, but I almost always prefer a hole in the wall with great food. I'd rather eat at Club Lago or Club Lucky than a fancy Italian place. I love food so I'll check out any restaurant, but I just feel more comfortable in places like Lago.

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10 points by tptacek 98 days ago | link

You want to go to the LTH list of "Great Neighboorhood Restaurants":

http://lthforum.com/bb/viewtopic.php?p=215187#p215187

Start at the top, work your way down the list.

Two notes:

* This is a PHPBB --- that's it, just a PHPBB --- that gives awards that are so authoritative in Chicago that very trendy restaurants (Kuma's, for instance) hang them in the window.

* As far as I can tell, no other city has anything like LTH, even NYC. The "LTH of San Francisco", for instance, is the CHOW message boards. No trendy restaurant has ever hung a printed-out CHOW message board comment in their window.

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2 points by mrkurt 98 days ago | link

I want you to know, you've just ensured that I spend way more money on food in the next year than I otherwise would have. Even lowly Naperville has a great deal of good looking places listed on that forum.

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2 points by tptacek 98 days ago | link

I have never --- not once --- had a bad meal at a GnR.

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1 point by dschobel 98 days ago | link

+1 for Schwa. If you're a food geek, it's heaven. Good luck getting a reservation though.

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3 points by tptacek 98 days ago | link

Concern about getting a reservation has stopped me from going to a lot of places, but in reality all you do is call them up and ask them when the earliest you can get a reservation is, and they'll just tell you. It's usually nowhere near as bad as you think it will be.

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1 point by dschobel 98 days ago | link

Last time I went to Schwa (over a year and a half ago) the wait was over 2 months.

It did help build the anticipation though!

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1 point by tptacek 98 days ago | link

I think we waited comparably long for Alinea. Worth it.

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9 points by edw519 98 days ago | link

I have no idea how many hours my employees work -- I just know they get the work done.

I wish someone would just tattoo this on the forehead of every PHB (backwards, of course).

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14 points by jrockway 98 days ago | link

Most people's jobs aren't to do work, it's to keep their chair warm. That requires 8 hours a day of work.

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9 points by staunch 98 days ago | link

The basic idea behind office hours is that if you can't make people work, you can at least prevent them from having fun. If employees have to be in the building a certain number of hours a day, and are forbidden to do non-work things while there, then they must be working. In theory. In practice they spend a lot of their time in a no-man's land, where they're neither working nor having fun.

http://www.paulgraham.com/opensource.html "Workplaces"

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6 points by fjabre 98 days ago | link

Sounds like someone I could chill with. Gyokuro tea is good but it's a bitch to make. Try Silver Needle tea instead. =)

Wonderfully honest and as always I love the stab at the ridiculous hype surrounding gigantic user bases that lose money on 'every meal' served.

An excellent read.

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5 points by jasonfried 98 days ago | link

Big fan of Silver Needle too. And thanks for the kind words.

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3 points by Nekojoe 98 days ago | link

I did enjoy reading that interview. It's always interesting to get insight into other people's way of working.

What struck me most about that interview was how it was written. How simple the wording is. It's clear to read, the language he uses is straight to the point and it's concise. I assume the interview as over e-mail. The sentences he uses are short and unambiguous. Plus they're easy to parse. I wonder how long it took to write that interview? If it just comes naturally or if he had to edit and tweak it a lot.

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3 points by dtran 98 days ago | link

Really interesting question - how much do you need to interact with your coworkers to be effective? Can a company operate with all of its employees working remotely? For those of you that went to Startup School or have heard Tony Hsieh's talk from it, what do you think about the way 37signals employees work vs. Zappos where Hsieh encouraged managers to spend a lot of time outside of work with their team?

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1 point by jorleif 98 days ago | link

I thought about exactly the same thing. What is also worth considering, is if there is a lot of individual variation in the need to interact. In my experience many people are not the "self-driven" kind that are often considered ideal. What should one do with them? Even self-driven people are usually driven only to do some particular things, and these might not be the things that the whole company benefits most from.

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1 point by dtran 98 days ago | link

I definitely agree that it probably varies for different people - that seems like the biggest challenge of being a manager. Which people do you have to micromanage vs. which people will create amazing things if you just completely leave them alone. What about with co-founders for a startup - do you believe that they should always work together since it's so important that they mold the vision/initial product together, or is there any room to work separately if both people are driven enough?

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3 points by hop 98 days ago | link

Jason, With all of 37signals beautifully clean and minimalist design and function, I always wondered why your homepage http://37signals.com is so busy - a bunch of text with little whitespace, icons with cartoon word balloons, contrasting colored boxes on a white bg...

Seems like way more noise than signal. Did some A/B testing prove it superior?

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3 points by tokenadult 98 days ago | link

"If a restaurant served more food than everybody else but lost money on every diner, would it be successful? No. But on the Internet, for some reason, if you have more users than everyone else, you're successful. No, you're not."

That seems like an important business principle that is often forgotten in reporting on Internet-based companies. Keeping revenue in mind can have some powerful effects on a company's future. Especially, the example is good because it focuses on making revenue by pleasing customers who could take their business elsewhere.

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3 points by 9oliYQjP 98 days ago | link

An interesting thing is that Jeff Bezos is the only investor in 37 Signals according to that article. Amazon.com was the poster boy for "Don't worry about spending money now, we'll be profitable one day" mentality. That said, most other dot com companies slightly misinterpreted this strategy. One thing that Amazon.com did differently than its counterparts which were also losing money was it pursued moderate and steady growth rather than exponential curve growth. I think we see a similar situation these days in startups. It's all about scaling up as fast as possible to millions of users. But here we have a company liked 37 Signals saying "don't worry about scalability, we'll get their one day, just throw more hardware at the problem". Scale eventually, has sort of been a 37 Signals tenet hasn't it? For all the companies pursuing functional this, and threaded-that, jumping onboard the latest greatest languages and platforms for scalability, 37 Signals and Rails is chugging along quite nicely. In fact, I bet they'd reply "What scalability problem?" if anyone were to ask, as they likely don't have one right now.

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4 points by tedunangst 98 days ago | link

The other thing amazon did differently is actually have a revenue stream.

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2 points by rudin 98 days ago | link

Going with the restaurant metaphor, it is a lot easier to get into profit if you have paying customers but they are losing you money, (Amazon) than if the customers are getting a free lunch. The scalability of the internet can really help with the first case while in the second it still isn't sure if you have a viable business model.

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3 points by dolinsky 98 days ago | link

The way I work: Always turn error notification off on live and have a process scanning the error logs so I'm notified of it. This might also be my biggest hangup with using PHP.

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3 points by nir 98 days ago | link

Why not use set_error_handler() instead of scanning the logs? ( http://php.net/set_error_handler )

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2 points by wvenable 98 days ago | link

I have PHP put up a nice error page for every error. With (very minor) trickery, you can even put up nice pages for fatal errors. Unless it's a database connection error, I have the site automatically email me a full stack trace and all other relevant details. You don't even have to turn off error notification in the PHP.INI file, you can control that from your script.

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1 point by dolinsky 98 days ago | link

I believe your trickery involves capturing the output buffer and grep'ing for a fatal error, yes? We thought of doing that, but our site commands too much traffic for that to be a feasible option. If it's something less intrusive, I'm all ears.

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2 points by wvenable 98 days ago | link

You can't capture the output buffer on a fatal error; the script just aborts. You do have to wait till the end of your script to write your output otherwise this doesn't work very well but here is some (simplified) code:

  $errorTemplate = file_get_contents("errortemplate.html");
  $templates = explode('%error%', $text, 2);
  ini_set('error_prepend_string', $templates[0]);
  ini_set('error_append_string', $templates[1]);
  ini_set('html_errors', '0');	
The errortemplate.html file is a static HTML file that can contain anything you want. Ours is themed up just like any other page on our website. When a fatal error is triggered, the text %error% will be replaced with the fatal error text. We place that into a form using a hidden textarea so our users can submit it to us.

  <textarea style="display: none;">%error%</textarea>
The server log will contain the fatal error, so you don't care about users submitting it you can just wrap it in a comment.

  <!-- %error% -->
And that's all there is to it.

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2 points by ptn 98 days ago | link

Plus, they chop your day into small bits, so you have only 20 minutes of free time here or 45 minutes there. Creative people need unstructured time to get in the zone. You can't do that in 20 minutes.

That bit reminded me of pg, because it's something he said too and because of the writing style.

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2 points by JMiao 98 days ago | link

+1 for relating with Larry David. I often joke with my cofounder, Sam, that PG/tlb/Paul Buchheit are the Larry Davids of the software world.

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2 points by ojbyrne 98 days ago | link

"I don't read fiction. I find it a waste of time. There are so many amazing things that are real; I don't need to spend any time on a made-up story"

a little later:

"I just wind down by reading or watching TV. I relate to Larry David on Curb Your Enthusiasm. I also watch House, M.D"

I find that a little weird. I personally think reading fiction is an indication that you have an imagination.

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3 points by dannyr 98 days ago | link

I think this just proves it's hard to stereotype or generalize anybody - even the creative ones.

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1 point by ojbyrne 97 days ago | link

I think it's even hard to generalize about yourself. 5 or 10 years from now Jason may have given up on TV, and be cultivating a love of fiction.

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1 point by pistoriusp 98 days ago | link

I've read 18 books this year, 14 of those were fictional.

I'm pretty sure that I gained/ learned more from the fictional books. But I guess that's a matter of perception.

P.S. Also a bit annoyed and shocked that people "don't read fiction."

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1 point by mhartl 98 days ago | link

Given the history (http://37signals.com/svn/posts/1088-how-not-to-apply-for-a-j..., and the ensuing discussion at http://news.ycombinator.com/item?id=219085), it's lamentable yet somehow sadly appropriate that this article misspells "37signals" both in the title and throughout the rest of the article. (N.B. I'm with Jason on this one.)

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1 point by kapitti 98 days ago | link

Any chance that those remote hobby farms actually have high speed internet available in those rural areas?

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1 point by HeyLaughingBoy 94 days ago | link

Mine does.

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0 points by agbell 98 days ago | link

This was great. Jason Fried, ordinary dude.

I am considering subscribing to Inc. They have some great stuff (like the street smarts column http://www.inc.com/magazine/columns/streetsmarts/)

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0 points by goodkarma 98 days ago | link

All I'm seeing is:

Fatal error: Call to undefined function: query() in /content/public_web_sites/www.inc.com/reflex/lib/dbi.class.php on line 152

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2 points by goodkarma 98 days ago | link

Okay they fixed the problem. I'd delete my comment if I could but I can't. No need to take away any more of my karma!

Thanks.

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0 points by dabeeeenster 98 days ago | link

I live about two miles from my office. I drive there most of the time. I should bike more, but I saw someone on a bike get hit two years ago, and it really freaked me out. I figure I'm better off driving.

So not only is he needlessly adding to global CO2, but also to the number of cars on the road. A shame. 2 miles from the office is less than 10 minutes by bike...

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12 points by zackattack 98 days ago | link

You're a hypocrite, and you're playing a part. "Look at me, look at me. I'm an environmentalist! I'm a good and unselfish person!" But really, you're just looking for an excuse to lash out at someone. I know this because I do it all the time.

Did you know that the #1 reason people buy Priuses is because they like to distinguish themselves as "environmentalists"? If you Really cared about the environment, you would work hard to actually accomplish some change, instead of wasting your time ridiculing someone over the internet.

I don't care about helping the environment right now. And I enjoy ridiculing people on the internet. At least I'm honest.

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4 points by dabeeeenster 98 days ago | link

I don't quite see where I 'lashed out'. I merely said it was a shame. I never professed to being an environmentalist, I just thought it was a shame that someone with a 2 mile journey to work is unable to feel like they can use an appropriate form of transport. If anything, I am making a comment about the city he is living in and the facilities, or lack of facilities, that it provides.

I do work relatively hard to accomplish change. I cycle over an hour a day to and from work.

But then I'm talking to someone who 'doesn't care about helping the environment right now' which makes me very, very sad to think someone can feel like that. I feel sorry for you.

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4 points by run4yourlives 98 days ago | link

You do realize that if he only lives 2 miles from work, he's still driving a hell of a lot less than the average American?

So, how long is your commute?

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5 points by dabeeeenster 98 days ago | link

I cycle to and from work, in London, 14 miles a day round trip. If it's driving rain I take the train.

Keeps me fit, costs me nothing and I get to the office feeling great. It's quicker than any other mode of transport save for maybe a motorbike. Almost carbon neutral, other than the production cost for the bike I suppose.

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5 points by run4yourlives 98 days ago | link

My point is that although Jason is not a shining beacon of sustainable living such as yourself, by living close to his workplace - and often working from home - he is not exactly the raging consumer of carbon resources that you make him out to be.

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2 points by ido 98 days ago | link

And I guess the energy used to grow the extra food you consume by doing more physical activity.

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1 point by petercooper 97 days ago | link

I wonder how much energy is being consumed in providing you with a shower when you get to work. I mean.. you are showering after a 7 mile bike ride.. right? ;-)

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-1 points by dabeeeenster 98 days ago | link

Why am I getting modded down for this? DRIVING TWO MILES TO WORK! That's insane...

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20 points by axod 98 days ago | link

Because you're not adding to the conversation, and taking a radical political viewpoint that is really offtopic anyway.

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3 points by dabeeeenster 98 days ago | link

Asking someone not to drive 2 miles to work everyday is a "radical political viewpoint"? Are you serious? Where do you live? Saudi Arabia?

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8 points by dannyr 98 days ago | link

Jason gave his reason why he doesn't bike to work in the article. It's not like "I prefer driving because I want to contribute to global warming and increase our dependence on foreign oil."

Have you taken into account what kind of traffic he probably would get into when riding a bike? I live in San Francisco and I would like to bike everywhere I go. I actually hate driving or riding the bus. But there are too many cars in the city that I'm afraid I'm gonna get hit.

I used to bike to work when I was living in San Diego but it's because the roads I took didn't have many cars in them.

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3 points by davidw 98 days ago | link

There's some sad game theory (?) at work here that leads people to 1) drive cars because cyclists get maimed by car drivers 2) then bigger cars because smaller cars get wrecked and 3) finally humvees. Ultimately, it's probably a bit of a loss for everyone.

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2 points by stephencelis 98 days ago | link

I live in his general neighborhood and used to work down the street from him. The roads in the area have been on and off messes the past few years (littered with potholes and generally torn up), but they're improving, and his general commute is full of bike-laned roads if you know the lay of the land.

I'd recommend biking if he can get over the accident he witnessed. It's almost always quicker than driving in the city and can be surprisingly less stressful.

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1 point by petercooper 97 days ago | link

Asking someone not to drive 2 miles to work everyday is a "radical political viewpoint"?

I don't know if you're being radically political, but you seem to be evangelizing that other people should live in the same way you do. A lot of people don't want to.

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4 points by xal 98 days ago | link

because many people drive their car for less then a quarter of that.

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-3 points by dabeeeenster 98 days ago | link

What's crazy is that it's not rational at all. Has he never witnessed a serious car accident? He is no doubt aware of the local and global environmental impact of doing something as selfish as driving two miles to work and back most days, and yet I get modded down for pointing this out.

Talk about cognitive dissonance...

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6 points by caffeine 98 days ago | link

Well at this point I think you're just getting -'d for whining about being -'d ...

Be that as it may - I'm not certain what the mortality statistics are on cars vs bikes. I would prefer to avoid accidents in either modality.

I found it uncharitable of you to attack Fried after he admitted what is a personal (and yes, perhaps irrational) reason for avoiding cycling to work. Rather than lambasting the man, you could have proposed alternative solutions that would accommodate his instinct for personal survival and your concern for the larger biosphere.

For example, filling up an efficient car with co-workers and/or using public transportation are ways in which to travel on four or more wheels while minimizing emissions, no?

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5 points by burnout1540 98 days ago | link

I'm downvoting you because driving a car 2 miles to work every day really isn't a big deal in the grand scheme of things. It especially isn't worth criticizing when global warming isn't the topic. It seems as though every eco-nut focuses on the greenhouse effect of transportation and ignores every other source.

For instance, do you eat meat? If you do, then you're responsible for more greenhouse gases than the typical car driver.

Do you have kids? If yes, then shame on you! Think about the effect those kids will have on the planet!

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5 points by dannyr 98 days ago | link

Which accident would you most likely survive? Get hit in a car or get hit on a bike?

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1 point by ciupicri 97 days ago | link

And which accident is more likely probable? I think that everything should be taken into consideration.

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-3 points by hotshothenry 99 days ago | link

Inc magazine database fail

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