You were angry, and honestly I don’t blame you. We all know what it’s like to feel manipulated. And while I would have preferred you sending us a note, or even posting it somewhere less trafficked than your popular blog, the fact is that Get Satisfaction is a huge proponent of public airing of grievances. You were right to bring it to our attention any way you saw fit. I only wish that you hadn’t implied inethical motives with words like “extortion,” “mafia shakedown,” etc. The fact is, many people hear those words and nothing else, and it compromises years of work by our small but committed team.