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Apart from the good things:

1 - You should show more screenshots in the home page, e.g. what the 'submit a ticket' page look like?

2 - Don't use hand-writing style typefaces in the screenshots, that's difficult to read for none-native English speakers (me included).

3 - You might want to check out Freshdesk, I was planning to use it for LIVEditor (http://liveditor.com) after checked a handful online support services, but gave up because the performance (pages took near 10 seconds to load).

Just my 2 cents.




Thanks for the feedback.

1. Your customers 'submit a ticket' by sending you an email, literally. We track threads internally.. A form widget to put on your site is in the works..

2. didn't think about that... thanks

3. You should try SupportFu - we've focussed on UI speed and frendliness :)




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