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20 points by snth 546 days ago | link

Well it IS in beta :)

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8 points by gunderson 546 days ago | link

"your Gmail account is currently experiencing errors"

Is it just me or is this error message a bit annoying b/c it casts blame on my account, as if it's something I did.

how about "Gmail is having a problem".

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3 points by prakash 546 days ago | link

once you have paying customers it's hard to say those things :-)

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2 points by SwellJoe 546 days ago | link

Google does have paying GMail customers. It's $50/user/year for business class GMail.

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1 point by nailer 546 days ago | link

Customers pay with Google now, supplying them with private information and attention for their advertisements.

This is the same model almost every magazine and newspaper, where the cover price merely offsets a portion of the printing costs.

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1 point by derefr 546 days ago | link

"The particular node of our server farm that your account is hosted on is currently experiencing errors" sounds a little too technical to me. Also, "GMail is having a problem" might lead them to believe that, say, if they send email from their hotmail account to somebody else's gmail, they wouldn't get it.

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2 points by aneesh 546 days ago | link

Better & more direct would be "We're having problems with your GMail account"

That way they take responsibility for it, rather than blaming the user, or blaming no one.

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1 point by cstejerean 546 days ago | link

I like it, hopefully someone from GMail sees this thread.

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1 point by gunderson 546 days ago | link

that's true, that is a good point.

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8 points by rms 546 days ago | link

https://mail.google.com/mail/h/ works

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4 points by npk 546 days ago | link

not for me.

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5 points by mdasen 546 days ago | link

try: https://mail.google.com/mail/h/

Note the trailing slash!

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1 point by smanek 546 days ago | link

ah thank god. I've been waiting for an important (time sensitive) email, but have been unable to access my account for a while.

Thanks for the hint.

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1 point by mtrimpe 546 days ago | link

Now if only I could also send that email I really need to send ...

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2 points by prakash 546 days ago | link

seems to be back up now.....

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1 point by pmorici 546 days ago | link

Maybe they are patching the cookie security bit vulnerability that was disclosed at DEFCON.

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1 point by andreyf 546 days ago | link

My address bar says http, so no, doesn't look like it.

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4 points by mace 546 days ago | link

@ 3:30PM PDT

Looks like it's back up. There was a similar problem that affected my Gmail account last week. But it only occurred when viewing specific (older) emails. This problem seemed to affect everything.

It's disconcerting that it went down twice in the last week and with very little communication from Google as to what's happening.

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3 points by aditya 546 days ago | link

IMAP seems to be working fine, just the web interface is out.

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4 points by aditya 546 days ago | link

never mind, IMAP is gone too.

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3 points by snewe 546 days ago | link

I have Google Apps and it is down too. One of the reasons I pay $50/year is for uptime....

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11 points by bretthoerner 546 days ago | link

They guarantee 99.9%, so they get almost 9 hours a year to screw up. ;)

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1 point by PStamatiou 546 days ago | link

I knew I should have stayed on my premier edition..

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2 points by bretthoerner 546 days ago | link

Eh? I am talking about premier. It's 99.9% for premier and uh ... 0% guarantee for anyone else.

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2 points by ChrisRicca 546 days ago | link

I made a tribute to the day's events: http://chrisricca.com/failfrog

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2 points by procyon 546 days ago | link

AH... back online!

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4 points by agotterer 546 days ago | link

Not for me

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2 points by tbeseda 546 days ago | link

Use HTML version for now: https://mail.google.com/mail/h/

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1 point by agotterer 546 days ago | link

All you can do is read, not send :\

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2 points by tbeseda 546 days ago | link

I just sent one.

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2 points by diego 546 days ago | link

Try the html view, it worked for me:

https://mail.google.com/mail/h/

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2 points by agotterer 546 days ago | link

The most interesting part of this is the explosive response on Twitter.

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8 points by mechanical_fish 546 days ago | link

Perhaps we will now see a slew of articles complaining about Google's inability to scale.

Isn't Gmail just like an IM system? What's so difficult about that?

;)

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2 points by aasarava 546 days ago | link

> The most interesting part of this is the explosive response on Twitter.

That's the definition of irony. ;)

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2 points by dkasper 546 days ago | link

That is awesome, this is the first time I have really used Twitter.

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4 points by agotterer 546 days ago | link

http://search.twitter.com/search?q=gmail - leave it open and watch the refresh count. Pretty interesting.

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7 points by axod 546 days ago | link

It'd be awesome if the surge in tweets complaining about gmail going down, in itself caused twitter to go down... Domino rally anyone?

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2 points by froo 546 days ago | link

...and in response, 300+ bloggers would whip an already dead horse about Twitter and their uptime.

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1 point by froo 546 days ago | link

egads! 728 in the last minute...

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1 point by Kilimanjaro 546 days ago | link

Is this Hacker News? what have we become...

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1 point by azharcs 546 days ago | link

Gmail is back already.

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1 point by knarf 546 days ago | link

it's back

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1 point by rit 546 days ago | link

Was talking to a coworker about the outage over GTalk and it suddenly went out as well, Pidgin is reporting 500 errors when trying to send messages.

Not a good sign.

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1 point by mhartl 546 days ago | link

Both my accounts are down, too. My whole afternoon's agenda today was email. Guess I'll compose some messages offline...

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1 point by jlogic77 546 days ago | link

I'm still down and have been for at least the last 20 minutes.

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1 point by azharcs 546 days ago | link

I am wondering, what caused this ?

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-4 points by tomek 546 days ago | link

I caused it

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1 point by procyon 546 days ago | link

http://www.techcrunch.com/2008/08/11/systemwide-gmail-outage...

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3 points by azharcs 546 days ago | link

Meanwhile, the productivity of 20 million people worldwide just spiked upward.

This is taken straight out of Onion News.

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1 point by toddynho 546 days ago | link

techcrunch was nice enough to credit me for the gmail fail whale image spoof I emailed them for the article. even though it's just one of many links in the article, still bringing in decent traffic today

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1 point by wastedbrains 546 days ago | link

Yeah I have been booted and had to log back in and such but it must be down pretty hard for the moment.

Sucks because I was in the middle of sending a message and don't know if it went out or was even saved as a draft... I really should always write my email in emacs.

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1 point by intheory0 546 days ago | link

I was just thinking to myself, surely Gmail isn't down. Then this popped into my GoogleReader. Good thing they're not running all their services from the same box. :)

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1 point by mtrimpe 546 days ago | link

Yep, me too. I was just trying to send a bug report to one of my client's hosting providers about something they screwed up costing me an entire evening ... and now I can't even send the bug report! How ironic :D

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1 point by dkasper 546 days ago | link

If you have an iGoogle page with Gmail you can still get to your messages.

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1 point by iamdave 546 days ago | link

It's up for me, but I can't send any messages

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1 point by CaptainMorgan 546 days ago | link

"Temporary Error (502)

We’re sorry, but your Gmail account is currently experiencing errors. You won’t be able to use your account while these errors last, but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue.

Please try accessing your account again in a few minutes."

Wow! This is a first for me...

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1 point by revorad 546 days ago | link

I googled the error and came up with this:

https://mail.google.com/support/bin/static.py?page=troublesh...

Heh.

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1 point by joseakle 546 days ago | link

this is the first time google has made me doubt it's might

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1 point by andreyf 546 days ago | link

its, not it's

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1 point by joseakle 546 days ago | link

you are right thanks

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1 point by dkasper 546 days ago | link

Second time this has happened to me in the last month. Last time it was a very brief outage (like 10 minutes).

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1 point by rms 546 days ago | link

I've definitely had this happen to me before on Gmail, this is the first time when it also seems to be happening to everyone.

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1 point by Readmore 546 days ago | link

yeah I'm locked out.

"but don’t worry, your account data and messages are safe. Our engineers are working to resolve this issue."

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-2 points by auston 546 days ago | link

GFAIL, by Google.

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1 point by jwalker3 545 days ago | link

I'm sorry to hear gmail is down, but really what can you expect for free?

When the service was down for your email which your life depends on, where you able to reach someone to get support-- I bet that answer was a sad "no...". Oh yea, I forgot, you could go read the community forums...

Company's like TVC.Net, Godadd y and others offer email for a buck a month and you can bet had service been down with them you'd be able to at least call someone-- or even move your account quickly to another server and be back up in no time.

So do you depend on free and prefer the type of service you get with free?

At what point did businesses expect free would be reliable, and expect free customer support as well?

If you lost money due to using a free service methinks you only have one person to blame.

Enjoy, Jim

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