This is how it looks when in charge is a corporation which does not see any plausible reason for throwing resources at a given kind of problems. No mater that this is something that affects the paying customer in a very direct/personal way, no mater that this is just one symptom for possibly a wider range of buried issues. Imagine this report occurring in the community alternative ReactOS, and about the kind of attitude it would receive. ReactOS just released 0.4.1, BTW!